Dashboard

Outreach on autopilot.

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SP
SendPerfect User you@example.com

🎯 Setup Progress

0%
○ Domain Setup
○ Add Contacts
○ Branding & Sender
○ Create Templates
○ Build Sequences
○ Send First Emails

🏆 Your Achievements

0 / 8 earned
🎯

Welcome Aboard

Logged in for the first time

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👤

First Contact

Added your first contact

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📊

Contact Importer

Imported contacts via CSV

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📝

Template Creator

Created your first email template

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🔗

Sequence Builder

Created your first email sequence

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📤

First Send

Sent your first email

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✅

Domain Verified

Verified your sending domain

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🚀

Outreach Pro

Sent 50+ emails this month

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📇

Contact Collector

Reach 10+ contacts in your database

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🔗

Sequence Master

Create 5+ email sequences

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📝

Template Expert

Create 10+ email templates

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💯

Century Club

Send 100+ emails total

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📅

Consistent Sender

Send emails for 7 consecutive days

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👤

Professional Sender

Set up custom sender identity

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🎨

Brand Builder

Configure visual branding

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⚡

Power User

Send 500+ emails this month

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🌐

Network Builder

Reach 1000+ contacts

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🧙

Template Wizard

Create 20+ email templates

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📋

Terms Reader

Reviewed our Terms of Service

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🔒

Privacy Aware

Reviewed our Privacy Policy

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🛡️

Compliance Guardian

Reviewed our Anti-Abuse Policy

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Emails sent today

0

Sending window: 9am – 5pm

Active sequences

0

Paused sequences don’t send anything.

Replies this week

0

Reply tracking is a phase 2 feature.

Total contacts

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People in your database.

Total sequences

0

All sequences created.

Emails sent this month

0

Successfully delivered.

Domain Status

Not Set

Configure your sending domain to start sending emails.

Plan Status

Free

3 AI generations remaining this month

Monthly Reset

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When your monthly email count resets

AI Usage This Month

0 / 3 generations used

🚀 Quick Start Guide

Complete these steps to get started with SendPerfect

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Import Your Contacts

Add contacts via CSV upload or manual entry

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Create Your First Sequence

Build an automated follow-up email flow

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Set Up Email Templates

Create or customize professional email templates

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Send Your First Emails

Attach contacts to your sequence and start sending

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Total Sent
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Total Opened
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Total Clicked
0%
Open Rate
0%
Click Rate

Billing History

No billing history yet

Your payment and plan change history will appear here

Email jobs

This is the queue of emails that will be sent automatically every 5 minutes.

Automatic sending: Pending emails are sent automatically every 5 minutes during business hours (9am-5pm). Free users can send up to 5 emails per hour and 10 per day.
When Sequence Contact Subject Step Status Actions
No jobs scheduled yet.
Showing 0 to 0 of 0 jobs

Email Analytics

Track opens, clicks, and engagement metrics for your email campaigns.

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Total Sent
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Total Opened
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Total Clicked
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Total Failed
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Open Rate
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Click Rate

Data note: Sent/Failed are based on job status. Opened/Clicked depend on tracking (e.g. some email clients block pixels), so engagement can be undercounted.

Contact Email Job ID Open Status Click Status Last Activity
No email analytics available yet.
Showing 0 to 0 of 0 emails

Failed Email Sends

Emails that failed to send with error details

Contact Email Sequence Subject Status Failure Reason Failed At
No failed sends.

Contacts

Import new contacts, keep them tagged and ready for campaigns.

This page shows all your contacts with search filters. Use the buttons above to add new contacts or import from CSV.
Name Email Company Tag Added Actions
No contacts yet. Add your first one.
Showing 0 to 0 of 0 contacts

Unsubscribed Contacts

Contacts who have unsubscribed from your emails

Email Unsubscribed Date Source Actions
No unsubscribed contacts.

Sequences

Build and manage your automated follow-up flows.

This section shows all your sequences with their current status. Use the "New sequence" button to create automated email flows, then manage their steps and attach contacts to start sending.
Name Description Status Steps Created Actions
No sequences yet. Create your first one.

Templates

Save and reuse your best-performing outreach emails.

🚀 Quick Start Templates

Get started quickly with these professionally crafted templates. Click "Use Template" to customize and save.

Cold Outreach Introduction

Cold Email
Following up on your recent post about email marketing
Hi {{name}}, I came across your recent post about email marketing strategies and found your insights really valuable. As someone who works in digital marketing automation, I particularly appreciated your take on personalized outreach. I'm reaching out because I help businesses streamline their email campaigns with automated sequences that improve engagement and conversion rates. Would you be open to a quick 15-minute call next week to discuss how we can enhance your email marketing efforts?
Best regards,
{{fromName}}

Professional Follow-up

Follow-up
Following up on my previous email
Hi {{name}}, I hope this email finds you well. I wanted to follow up on my previous message about email automation solutions. I understand you're busy, but I believe our automated email sequences could be valuable for improving your team's outreach efficiency. If now isn't the right time, no worries at all. I'd be happy to reconnect in 3-6 months when things are less hectic.
Best regards,
{{fromName}}

Networking Connection

Networking
Connecting regarding our mutual interests in email marketing
Hi {{name}}, I hope you're doing well. My name is {{fromName}} and I'm a marketing specialist at SendPerfect. I noticed we both work in the email marketing space. I'm reaching out because I'm passionate about helping businesses improve their email engagement through automation. I'd love to learn more about your experience with email campaigns and see if there might be opportunities for us to collaborate or share insights. Would you be open to connecting on LinkedIn or having a brief introductory call?
Best regards,
{{fromName}}

Value Proposition Focus

Sales
SendPerfect + Your Business = Improved Email Engagement
Hi {{name}}, I help marketing teams achieve higher email engagement rates by providing automated email sequence solutions. Based on your company's focus on customer outreach, I believe we could help you increase your open rates by up to 40%. Here's what that might look like: • Automated follow-up sequences that nurture leads • Personalized email campaigns that drive conversions • Analytics dashboard to track engagement metrics Would you be interested in learning more about how we've helped similar companies achieve better email marketing results?
Best regards,
{{fromName}}

Meeting Request

Sales
Quick chat about email automation?
Hi {{name}}, I hope you're having a great week. I'm {{fromName}} from SendPerfect, and I work with businesses to optimize their email marketing through automation. I came across your company's focus on customer engagement and wanted to reach out about improving your email campaign effectiveness. I believe a quick 15-20 minute call could be valuable for discussing how we can help streamline your outreach efforts. Are you available for a brief call next Tuesday at 10 AM or Wednesday at 2 PM?
Looking forward to hearing from you. Best regards,
{{fromName}}
Name Subject Last used Actions
No templates yet. Create your first template in the Branding section.

Settings

Control send limits, default timings and your sender identity.

Domain Verification

Set up your custom sending domain to send emails from your own address.

Daily send limit

Set a cap to protect your domain reputation.

Sending window

Define the hours (in your timezone) when emails may be sent.

to
💡 Pro Tips:
  • Start with recommended limits and enable warm-up scaling for best deliverability
  • Monitor your domain reputation regularly in the Analytics panel
  • Avoid sending outside business hours to maintain engagement rates
  • Verified domains get higher deliverability - complete email verification first

How It Works

A quick, step-by-step guide to using SendPerfect from setup to results.

Free plan — Start sending in minutes

Follow this order to go from “new account” to “emails sent”, using the Free plan features.

  • 1 Finish account setup

    Confirm your sender details and basic settings so your outreach is ready to run.

  • 2 Add contacts

    Use the Contacts panel to add contacts manually or import a CSV, then confirm names/emails look correct.

  • 3 Create your email templates

    Write a clear subject and message body. Use placeholders like {{name}}, {{company}}, and {{senderName}}.

  • 4 Build a sequence

    Create a sequence, choose your target contacts, then add steps (e.g. Day 0 intro, Day 3 follow-up).

  • 5 Preview before sending

    Open a job preview to check formatting and placeholders (preview shows what contacts will receive).

  • 6 Monitor sending in Jobs

    Use the Jobs panel to see what’s pending, sent, skipped, or failed. Cancel any job if needed.

  • 7 Review results in Analytics

    Analytics shows Sent/Failed from job status and Open/Click engagement when tracking is available.

Pro plan — Brand, deliver, and scale

Follow this order to set up your sender identity + branding, then run sequences at scale.

  • 1 Set your sender identity

    In Branding & sender settings, set your From name/email and Reply-to so recipients see your real brand.

  • 2 Verify your domain (best deliverability)

    Complete domain verification so sending uses your verified domain and improves inbox placement.

  • 3 Add visual branding

    Upload a logo and choose a brand colour for consistent, professional HTML email previews.

  • 4 Import and organize contacts

    Import contacts via CSV, then use tags/fields consistently so templates can personalize cleanly.

  • 5 Create templates (with placeholders)

    Write each step’s copy as a reusable template. Keep the first email short and specific.

  • 6 Build sequences and schedule steps

    Create a sequence, add steps with delays, and confirm your daily send limit/sending window settings.

  • 7 Track delivery + engagement

    Use Jobs for delivery outcomes and Analytics for opens/clicks. Failed/skipped sends include a reason when available.

  • 8 Iterate based on data

    Use Analytics filtering (by day/email/job) to spot patterns, then refine templates and sequence timing.

Branding & sender settings

Configure how your emails appear to recipients. These settings will be used in previews and sending.

Free users can create and save email templates. Upgrade to Pro to access sender identity and visual branding customization.

Sender identity

This is what shows in your recipients' inbox (From name + From email).

Visual branding

Logo and colour are used in the HTML template and preview.

Email templates

Create and manage reusable email templates for your outreach campaigns. Then select them when creating sequences.

Upgrade to Pro Plan

Unlock unlimited AI, custom domains, and advanced features for your outreach campaigns.

📧

Current Plan: Maker Plan (Free)

You have 3 AI generations remaining this month

🎯 Why Upgrade to Pro Plan?

£29 / month

🤖

Unlimited AI Generations

Generate as many emails as you need with our AI assistant

🏢

Custom Domain Sending

Send from your own domain with full verification and branding

📊

Advanced Analytics

Detailed open rates, click tracking, and campaign performance metrics

⚡

Higher Send Limits

Send up to 150 emails per day and 10,000 per month with priority delivery

🎨

Premium Templates

Access to professionally designed email templates and themes

🚀 Upgrade to Pro Plan - £29/month

Secure payment powered by Stripe • 30-day money-back guarantee • Cancel anytime

Plan Comparison

Feature
Maker Plan
Pro Plan
Monthly Price
£0
£29
AI Email Generations
3 per month
Unlimited
Daily Send Limit
20 emails
150 emails
Monthly Send Limit
200 emails
10,000 emails
Active Sequences
1
Unlimited
Custom Domain Sending
❌
✅
Advanced Analytics
❌
✅
Team Collaboration
❌
✅
Priority Support
❌
✅

Terms of Service

Last updated: January 2026

1. Agreement to Terms

By accessing or using SendPerfect ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the terms and conditions of this agreement, then you may not access the Service.

2. Description of Service

SendPerfect is an email outreach platform that allows users to create, manage, and send automated email sequences. The Service includes features such as contact management, email template creation, sequence building, analytics, and AI-powered email generation.

3. User Accounts

To use SendPerfect, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Providing accurate and complete information

You may not transfer or share your account with others.

4. Acceptable Use Policy

You agree to use SendPerfect only for lawful purposes. Prohibited activities include:

  • Spam and Unsolicited Email: Sending unsolicited commercial emails, spam, or any form of bulk email without proper consent
  • Illegal Content: Sending emails containing illegal, harmful, offensive, or inappropriate content
  • Harvested Lists: Using email lists obtained through scraping, harvesting, or other automated means without explicit consent
  • Purchased Lists: Using purchased, rented, or otherwise acquired email lists
  • Fraudulent Activity: Impersonating others, forging headers, or engaging in deceptive practices
  • System Abuse: Attempting to gain unauthorized access, reverse engineering, or disrupting service operations

5. Email Compliance Requirements

As a user of SendPerfect, you are responsible for ensuring all email campaigns comply with applicable laws and regulations, including:

  • CAN-SPAM Act: Including physical mailing address, clear unsubscribe mechanism, and accurate subject lines
  • GDPR: Obtaining lawful basis for processing personal data, providing privacy notices, and honoring data subject rights
  • CASLA (Canada): Obtaining consent and providing unsubscribe options
  • Anti-Spam Laws: In your jurisdiction and recipients' jurisdictions
  • Consent Requirements: Maintaining proper opt-in records and honoring unsubscribe requests within 24 hours

SendPerfect provides tools to assist with compliance, but ultimate responsibility lies with you.

6. Content and Data Ownership

  • Your Content: You retain ownership of email templates, sequences, contact lists, and other content you create
  • Service Data: We may collect and use anonymized usage data to improve our services
  • Intellectual Property: SendPerfect's trademarks, software, and content remain our property

7. Payment Terms

For paid plans:

  • Fees are billed in advance on a recurring basis
  • Payment is due immediately upon billing
  • Failed payments may result in service suspension
  • All fees are non-refundable except as required by law
  • Price changes will be communicated 30 days in advance

8. Service Availability and Limitations

  • Uptime: We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Send Limits: Free users have daily/monthly limits; Pro users have higher limits
  • Deliverability: Email deliverability depends on various factors including sender reputation and content quality
  • Support: Support is provided based on your plan level

9. Data Protection and Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure data centers and infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

10. Termination

  • By You: You may terminate your account at any time
  • By Us: We may suspend or terminate your account for violations of these terms
  • Effect of Termination: Upon termination, your right to use the service ceases immediately
  • Data Retention: We may retain your data as required by law or for legitimate business purposes

11. Disclaimers and Limitations of Liability

SendPerfect is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

In no event shall SendPerfect be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business interruption.

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold SendPerfect harmless from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. Any disputes shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.

14. Changes to Terms

We may modify these terms at any time. Changes will be effective 30 days after posting. Continued use of the service constitutes acceptance of the new terms.

15. Contact Information

For questions about these terms, contact us at:

  • Email: info@plotperfectstudios.co.uk

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

By marking this as complete, you'll earn the "Terms Reader" achievement! 🎉

Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy describes how SendPerfect ("we," "us," or "our") collects, uses, and protects your information when you use our email outreach platform. We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR, CCPA, and other privacy regulations.

2. Information We Collect

We collect information you provide directly to us and data generated through your use of our service:

  • Account Information: Email address, password, name, and other registration details
  • Contact Data: Email addresses, names, company information, and other contact details you upload or manage
  • Email Content: Templates, sequences, email subjects, and body content you create
  • Usage Data: Analytics, delivery logs, open rates, click tracking, and performance metrics
  • Payment Information: Billing details and transaction history (processed securely by Stripe)
  • Technical Data: IP addresses, browser type, device information, and usage patterns
  • Communication Data: Messages sent through our support system or feedback forms

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our email marketing services
  • To process payments and manage subscriptions
  • To personalize your experience and provide customer support
  • To analyze usage patterns and improve platform performance
  • To send service-related communications and updates
  • To comply with legal obligations and enforce our terms
  • To detect and prevent fraud, abuse, and security incidents
  • To conduct research and development for new features

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform (detailed in Section 8)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent
  • Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and penetration testing
  • Access controls and multi-factor authentication
  • Secure data centers with physical and digital protections
  • Employee training on data protection practices
  • Incident response procedures for security breaches

While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 3 years after deactivation
  • Contact Data: Retained until you delete it or terminate your account
  • Usage Analytics: Aggregated and anonymized data retained indefinitely
  • Payment Data: Retained as required for tax and accounting purposes (typically 7 years)

You can request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is consent-based

To exercise these rights, contact us at privacy@sendperfect.app. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

9. Third-Party Services and Subprocessors

We use the following trusted subprocessors to provide our service:

Firebase (Google)
Data storage, authentication, and hosting
Resend
Email delivery and analytics
Groq
AI-powered email generation
Stripe
Payment processing and billing
Google Analytics
Usage analytics and performance monitoring

Each subprocessor is bound by data processing agreements and GDPR-compliant terms.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Other legally recognized transfer mechanisms

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification at least 30 days before they take effect. Continued use of our service constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

  • Email: info@plotperfectstudios.co.uk

We aim to respond to all inquiries within 30 days.

14. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority or supervisory body.

By marking this as complete, you'll earn the "Privacy Aware" achievement! 🎉

Anti-Abuse & Deliverability Policy

Last updated: January 2026

1. Introduction

This Anti-Abuse & Deliverability Policy outlines our commitment to maintaining a clean, compliant email ecosystem. SendPerfect is dedicated to preventing spam, abuse, and violations of applicable laws and regulations. All users must adhere to these policies to ensure optimal deliverability and protect the reputation of our platform.

2. Email List Requirements

❌ Prohibited: Purchased, rented, scraped, or harvested email lists
✅ Required: Lists built through organic, consensual means only
  • No Scraped Lists: Do not upload email addresses obtained through web scraping, harvesting, or automated collection without explicit consent
  • No Purchased Lists: Do not send emails to purchased, rented, or otherwise acquired email lists
  • No Third-Party Lists: Do not use lists obtained from affiliates, partners, or other third parties
  • Consent Verification: All recipients must have personally and explicitly opted-in to receive your communications
  • Double Opt-In: We recommend using double opt-in processes to confirm consent
  • Consent Records: Maintain records of how and when consent was obtained for at least 5 years

3. Content Restrictions

All email content must comply with applicable laws and ethical standards. Prohibited content includes:

  • Spam Content: Unsolicited commercial emails, promotional content without consent
  • Illegal Content: Content promoting illegal activities, violence, hate speech, or discrimination
  • Misleading Content: False claims, deceptive subject lines, or misleading sender information
  • Malicious Content: Malware, viruses, phishing attempts, or harmful links
  • Adult Content: Pornographic or sexually explicit material without proper consent
  • Harassment: Content intended to harass, intimidate, or threaten recipients

4. Sending Best Practices

  • List Hygiene: Regularly clean your lists by removing inactive subscribers and bounced emails
  • Unsubscribe Links: Include clear, working unsubscribe links in all emails (one-click unsubscribe recommended)
  • Unsubscribe Compliance: Honor unsubscribe requests within 24 hours and maintain suppression lists
  • Sending Frequency: Send emails at reasonable frequencies; avoid overwhelming recipients
  • Segmentation: Segment your lists based on interests, engagement, and demographics
  • Authentication: Use proper SPF, DKIM, and DMARC records for domain authentication
  • Physical Address: Include your physical mailing address in all commercial emails (CAN-SPAM requirement)

5. Compliance Requirements

You are responsible for ensuring compliance with all applicable laws and regulations:

  • CAN-SPAM Act: Commercial emails must include unsubscribe mechanisms, accurate subject lines, and sender identification
  • GDPR: Obtain lawful basis for processing personal data and honor data subject rights
  • CASLA (Canada): Obtain consent and provide unsubscribe options for commercial emails
  • Anti-Spam Laws: Comply with anti-spam legislation in your jurisdiction and recipients' jurisdictions
  • Data Protection Laws: Adhere to privacy regulations including CCPA, PIPEDA, and others

SendPerfect provides tools to assist with compliance, but ultimate responsibility lies with you.

6. Monitoring and Detection

We actively monitor email sending patterns and content to detect abusive behavior:

  • Automated Monitoring: Real-time analysis of sending patterns, content, and engagement metrics
  • Spam Trap Detection: Monitoring for emails sent to known spam trap addresses
  • Complaint Tracking: Monitoring spam complaint rates through feedback loops
  • Bounce Rate Analysis: Tracking hard and soft bounce rates
  • Engagement Monitoring: Analyzing open rates, click rates, and unsubscribe patterns
  • Content Scanning: Automated scanning for prohibited content and spam patterns

7. Enforcement Actions

Violations of this policy may result in progressive enforcement actions:

  • Warning: First-time minor violations receive written warnings with corrective action requirements
  • Sending Limits: Temporary reduction of sending limits for pattern violations
  • Account Suspension: Temporary suspension of sending capabilities for serious violations
  • Account Termination: Permanent termination of accounts for repeated or egregious violations
  • Legal Action: Referral to law enforcement for criminal violations

8. Account Suspension and Termination

  • Suspension Triggers: High spam complaint rates (>0.1%), excessive bounces (>5%), or confirmed policy violations
  • Suspension Duration: 24-72 hours for initial violations, longer for repeated offenses
  • Termination Criteria: Multiple suspensions, confirmed illegal activity, or severe violations
  • Data Handling: Upon termination, account data may be retained as required by law
  • Appeal Process: Suspended accounts can appeal decisions within 30 days

9. Appeals Process

If your account is suspended or terminated, you have the right to appeal:

  • Appeal Deadline: Submit appeals within 30 days of the enforcement action
  • Appeal Submission: Email appeals to abuse@sendperfect.app with detailed explanation
  • Review Process: Appeals are reviewed by our compliance team within 10 business days
  • Decision Communication: Final decisions are communicated via email with reasoning
  • Further Appeals: If unsatisfied, you may escalate to our executive team

10. Reporting Abuse

We encourage reporting of abusive behavior:

  • How to Report: Email abuse@sendperfect.app with details and evidence
  • Anonymous Reporting: Reports can be submitted anonymously
  • Investigation: All reports are investigated promptly and confidentially
  • Protection: We protect reporters from retaliation

11. Deliverability Guidelines

  • IP Warming: Gradually increase sending volume when starting new campaigns
  • Domain Reputation: Monitor and maintain good sender domain reputation
  • Content Quality: Send relevant, valuable content that recipients want to receive
  • Time Optimization: Send emails during optimal times for your audience
  • Mobile Optimization: Ensure emails display properly on mobile devices

12. Bounce and Complaint Handling

  • Bounce Processing: Automatically handle bounced emails and update suppression lists
  • Complaint Monitoring: Monitor spam complaints and adjust sending practices accordingly
  • Suppression Lists: Maintain comprehensive suppression lists for bounces and unsubscribes
  • Feedback Loops: Participate in ISP feedback loops to receive complaint data

13. Send Limits and Throttling

  • Daily Limits: Free users: 20 emails/day; Pro users: 150 emails/day
  • Monthly Limits: Free users: 200 emails/month; Pro users: 10,000 emails/month
  • Throttling: Automatic throttling based on recipient engagement and reputation
  • Burst Sending: Avoid sending large volumes to the same domain simultaneously

14. Policy Updates

This policy may be updated periodically to reflect changes in laws, technology, or best practices. Updates will be communicated via email or platform notifications at least 30 days before taking effect.

15. Contact Information

For questions about this policy or to report abuse:

  • Support: info@plotperfectstudios.co.uk

We aim to respond to all inquiries within 24 hours.

16. Consequences of Non-Compliance

Failure to comply with this policy may result in:

  • Account suspension or termination
  • Loss of access to platform features
  • Financial penalties or chargebacks
  • Legal action or regulatory reporting
  • Damage to sender reputation and deliverability

Prevention is always better than cure - maintain good sending practices to avoid these consequences.

By marking this as complete, you'll earn the "Compliance Guardian" achievement! 🎉