Dashboard

Outreach on autopilot.

🎯 Setup Progress

0%
○ Domain Setup
○ Add Contacts
○ Branding & Sender
○ Create Templates
○ Build Sequences
○ Send First Emails

🏆 Your Achievements

0 / 8 earned
🎯

Welcome Aboard

Logged in for the first time

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👤

First Contact

Added your first contact

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📊

Contact Importer

Imported contacts via CSV

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📝

Template Creator

Created your first email template

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🔗

Sequence Builder

Created your first email sequence

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📤

First Send

Generated and sent your first jobs

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🚀

Outreach Pro

Sent 50+ emails this month

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📇

Contact Collector

Reach 10+ contacts in your database

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🔗

Sequence Master

Create 5+ email sequences

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📝

Template Expert

Create 10+ email templates

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💯

Century Club

Send 100+ emails total

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📅

Consistent Sender

Send emails for 7 consecutive days

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👤

Professional Sender

Set up custom sender identity

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🎨

Brand Builder

Configure visual branding

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⚡

Power User

Send 500+ emails this month

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🌐

Network Builder

Reach 1000+ contacts

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🧙

Template Wizard

Create 20+ email templates

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📋

Terms Reader

Reviewed our Terms of Service

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🔒

Privacy Aware

Reviewed our Privacy Policy

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🛡️

Compliance Guardian

Reviewed our Anti-Abuse Policy

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System Health

Operational confidence for your account and the platform behind it.

Live platform, delivery, domain, job, auth, and database visibility without interrupting your existing workflow.

Overall Health Score Monitoring

Monitoring

Checking platform readiness and operational signals.

Last checked: Monitoring...
Health Score -- Monitoring

Weighted across platform, delivery, domain, database, and authentication status.

Recent Issues

Concise operational watch items based on current account and platform signals.

No issues detected
Overview Snapshot

Performance, readiness, and account momentum

The most important account signals in one place, from outreach volume and list size to plan and domain readiness.

Emails sent today

0

Sending window: 9am – 5pm

Active sequences

0

Paused sequences don’t send anything.

Replies this week

0

Reply tracking is a phase 2 feature.

Total contacts

0

People in your database.

Marketing Eligible

0

Ready for new sequence generation.

Active Leads

0

Reply-detected contacts kept out by default.

Suppressed Contacts

0

Manual overrides currently excluded.

Unsubscribed

0

Legacy unsubscribe filtering still applies.

Bounced

0

Contacts excluded due to delivery issues.

Contact Health

Excellent0
Good0
Fair0
Needs Attention0
Poor0

Cached from engagement signals and suppression state.

Smart Recommendations

Rule-based actions from timeline, health, and marketing signals.

No recommendations yet0

Total sequences

0

All sequences created.

Emails sent this month

0

Successfully delivered.

Domain Status

Not Set

Configure your sending domain to start sending emails.

Plan Status

Free

3 AI generations remaining this month

Monthly Reset

Loading...

When your monthly email count resets

AI Usage This Month

0 / 3 generations used

Engagement

Campaign traction at a glance

A cleaner summary of outbound volume and engagement performance for the account overview.

0
Total Sent
0
Detected Opens
0
Detected Clicks
0%
Detected Open Rate
0%
Detected Click Rate

Billing History

No billing history yet

Your payment and plan change history will appear here

Email jobs

This is the queue of emails waiting for their scheduled send time.

Automatic sending: Pending emails are checked every minute and sent automatically when their scheduled time arrives. Free accounts currently send up to 20 emails/day. Pro accounts currently send up to 150 emails/day.
When Sequence Contact Subject Step Status Actions
No jobs scheduled yet.
Showing 0 to 0 of 0 jobs

Email Analytics

Track detected opens, clicks, and engagement metrics for your email campaigns.

Open tracking is based on the recipient's email client loading a tracking pixel. Some clients, including Outlook, may block or delay image loading, so opens should be treated as detected opens rather than guaranteed reads.

0
Total Sent
0
Detected Opens
0
Detected Clicks
0
Total Failed
0%
Delivered %
0%
Bounce %
0%
Detected Reply Rate
0%
Unsubscribe %
0
Health Score
Not enough data

Sending Health

Operational deliverability health built from your current sends, bounces, unsubscribes, and domain status.

Not enough data
Delivered 0% Benchmark pending
Bounce 0% Benchmark pending
Complaint 0% Benchmark pending
Replies 0% Benchmark pending
Unsubscribes 0% Benchmark pending
Domain Not set Verify your sending domain to strengthen confidence.

Sender Reputation

Understand whether your sending reputation is improving or degrading based on delivery, engagement, unsubscribes, and domain trust.

Not enough data
Sender Reputation --/100
Trend No trend yet
Today No snapshot yet
Yesterday No snapshot yet
7 days No snapshot yet

Strong Signals

Strong signals will appear here when healthy patterns are detected.

Watch Items

Watch items will appear here when SendPerfect detects risk or missing tracking.
Reputation Tips
Verify DNS. Reduce bounce rate. Suppress inactive contacts.

Recommended Actions

Use current metrics to decide what to improve next. No extra analytics, just clear next steps.

Completed: 0/0 actions
Recommended actions will appear here when SendPerfect detects clear next steps.

Alerts Center

SendPerfect watches your existing delivery and reputation signals so issues surface before you go looking for them.

0 active alerts
Alerts will appear here when SendPerfect detects something worth your attention.
Notification Settings

In-app alerts are active today. Email alerts and daily digests are planned next.

In-app alerts Email alerts (future) Daily digest (future)

Complaint alerts are not enabled today. Reply alerts use detected inbound replies.

Recent Alerts Last 10 alerts, newest first
Recent alerts will appear here once monitoring detects changes worth tracking.

Insights

Meaningful changes and next-best actions based on the data you already have.

Insights will appear as more delivery and engagement data comes in.

Recent Activity

Recent operational events across campaigns, deliverability, and verification.

Recent activity will appear here once you start sending.

Data note: Sent/Failed are based on job status. Opened/Clicked depend on tracking (e.g. some email clients block pixels), so engagement can be undercounted.

Contact Email Job ID Open Detection Click Detection Reply Detection Last Activity
No email analytics available yet.
Showing 0 to 0 of 0 emails

Failed Email Sends

Emails that failed to send with error details

Contact Email Sequence Subject Status Failure Category Reason Recommended Action Failed At
No failed sends.

Contacts

Import new contacts, keep them tagged and ready for campaigns.

Contact Actions

Manage your audience in one place

Import CRM exports, add records manually, or clean up stale contacts with safer bulk actions.

This page shows all your contacts with search filters. Use the buttons above to add new contacts or import from CSV.

Filter by Tag

Find audience groups quickly

First Name Last Name Email Company Tags Marketing Status Health Added Actions
No contacts yet. Add your first one.
Showing 0 to 0 of 0 contacts

Unsubscribed Contacts

Contacts who have unsubscribed from your emails

Email Unsubscribed Date Source Actions
No unsubscribed contacts.

Sequences

Build and manage your automated follow-up flows.

This section shows all your sequences with their current status. Use the "New sequence" button to create automated email flows, then manage their steps and attach contacts to start sending.
Name Description Status Steps Created Detected Open Rate Detected Reply Rate Actions
No sequences yet. Create your first one.

Template Library

Build a reusable outreach playbook with system templates and your own editable library.

Favorites 0
Most Used 0
Recently Used 0

Template Library

System templates are locked. User templates are fully editable and reusable.

Templates will appear here once your library is ready.

Settings

Control send limits, default timings and your sender identity.

Domain Verification

Verify your sending domain with a guided setup that cleans up what you paste and explains each step in plain language.

1
Enter Domain Paste your site, domain, or work email
2
Generate Records Create the DNS records you need
3
Add Records Copy each record into your DNS provider
4
Verify Check status when DNS changes are live

Step 1

Enter your business domain

Paste your website, domain, or work email. We will clean it up automatically before verification.

Examples: company.com, https://company.com, hello@company.com

Live status

Enter your business domain to begin.

Detected setup Generic DNS provider

We will show the exact records to add at your DNS provider. Your current company email keeps working while setup finishes.

Need help?
Why MX?

MX lets Resend receive bounce and delivery feedback so your sending stays healthy.

Why DKIM?

DKIM proves your emails were authorized by your domain and helps inbox placement.

Will this affect my company email?

No. These records support sending verification and feedback. They do not replace your normal mailbox setup.

Manual Controls

Refine sending safeguards

Adjust your day-to-day send guardrails while keeping the recommendation engine as your baseline.

Daily send limit

Set a cap to protect your domain reputation.

Sending window

Define the hours (in your timezone) when emails may be sent.

to
💡 Pro Tips:
  • Start with recommended limits and enable warm-up scaling for best deliverability
  • Monitor your domain reputation regularly in the Analytics panel
  • Avoid sending outside business hours to maintain engagement rates
  • Verified domains get higher deliverability - complete email verification first

How It Works

Follow the right setup path for your account so you can get from setup to sending without guessing what comes next.

Free plan

Get your first outreach running with the shortest possible path.

Use the free workflow when you want to load contacts, build straightforward emails, launch a sequence, and monitor sends without extra setup overhead.

  • 1 Confirm your account basics

    Start in Settings so your sender details and defaults are correct before you create anything else.

  • 2 Load a clean contact list

    Add contacts manually or import CSV, then spot-check names, emails, and duplicates before you send.

  • 3 Write reusable templates

    Create clear subjects and concise bodies. Personalize with placeholders like {{name}}, {{company}}, and {{senderName}}.

  • 4 Build and preview a sequence

    Create your steps, attach contacts, and preview jobs before launch so formatting and placeholders look right.

  • 5 Launch, monitor, and adjust

    Use Jobs to watch pending, sent, skipped, or failed work, then use Analytics to review what performed.

Pro plan

Set up sender identity, deliverability, and branding before you scale volume.

The pro workflow is optimized for accounts using verified domains, branded email presentation, and more controlled sequence operations.

  • 1 Set sender identity first

    Configure your From name, From email, and Reply-to before building templates so every preview and send matches the real sender.

  • 2 Verify your domain

    Complete domain verification early so deliverability, reply routing, and sender trust are in place before higher-volume sending.

  • 3 Add visual branding and templates

    Upload your logo, set brand colours, and build reusable templates that stay consistent across every sequence step.

  • 4 Organize contacts before scale

    Import clean CSV data, keep tags predictable, and make sure personalization fields are reliable before larger sends.

  • 5 Launch sequences with controlled pacing

    Confirm step timing, daily limits, and sending windows so you can scale intentionally instead of flooding the queue.

  • 6 Use Jobs and Analytics together

    Jobs tells you operational outcomes; Analytics tells you what resonated. Use both before editing copy or cadence.

Branding & sender settings

Configure how your emails appear to recipients. These settings will be used in previews and sending.

Free users can create and save email templates. Upgrade to Pro to access sender identity and visual branding customization.

Sender identity

This is what shows in your recipients' inbox (From name + From email).

Email appearance

Choose how outgoing emails are visually rendered. Standard is included on Free. Business Clean and Plain Personal are Pro-only layouts designed for CRM-style outreach.

Email unsubscribe footer

Choose how the required unsubscribe section appears in your emails. Compliance and unsubscribe tracking remain active in every style.

Live Unsubscribe Preview

Updates instantly as you change styles or wording.

Visual branding

Logo and colour are used in the HTML template and preview.

Unsubscribe Settings

Brand the hosted unsubscribe confirmation page for Pro and Team customers while keeping the unsubscribe action simple and compliant.

Hosted Page Preview

Shows the success page your unsubscribed contact will see after the suppression is recorded.

Workflow Actions

Build reusable automations that react to delivery events without wiring one-off integrations into the dashboard.

0 actions

Build unsubscribe automations as either internal notification emails or XML email payloads, all on the same reusable workflow schema.

No workflow actions yet

Create your first automation to notify an internal inbox or send an XML payload whenever a contact unsubscribes.

Membership & Billing

Luxury-grade sending infrastructure with premium limits, domain control, and a sharper command view of your plan.

Studio Pro

Unlimited Outreach. Unlimited AI.

Built for premium sending, custom domains, advanced analytics, and faster execution when the stakes are high.

Available Premium Billing

Current Tier

Current Plan: Maker Plan (Free)

AI Remaining

3this month

Unlimited Usage Studio Pro
  • Unlimited AI
  • Custom Domains
  • Analytics
  • Priority Support
AI Usage 0 / 3 Monthly drafting allowance
Email Today 0 / 20 Daily send capacity
Monthly Usage 0 / 200 Rolling monthly volume
Active Sequences 0 Active Live automations in market
Maker Plan

Lean setup for testing your first campaigns.

£0/ month

Availability
  • ✓ Core sending workflow
  • ✓ Dashboard overview
  • ✓ Basic email templates
  • ✕ Custom sending domains
  • ✕ Advanced analytics unlocks
Limits
  • ✓ 3 AI generations / month
  • ✓ 20 emails / day
  • ✓ 200 emails / month
  • ✓ 1 active sequence
Most Popular
Pro Plan

Premium infrastructure for serious outbound momentum.

£29/ month

Unlocked
  • ✓ Unlimited AI generations
  • ✓ Custom domain sending
  • ✓ Advanced analytics
  • ✓ Priority support
  • ✓ Premium template access
Limits
  • ✓ 150 emails / day
  • ✓ 5,000 emails / month
  • ✓ Unlimited active sequences
  • ✓ Priority delivery lane
Upgrade to Pro Plan - £29/month

Secure payment powered by Stripe • Cancel anytime • Upgrade lands instantly

ROI Snapshot

Send 10 campaigns. Close 1 website. Typical return: £895+

Your Pro cost £29/mo
Estimated ROI 30x+

Terms of Service

Last updated: January 2026

1. Agreement to Terms

By accessing or using SendPerfect ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the terms and conditions of this agreement, then you may not access the Service.

2. Description of Service

SendPerfect is an email outreach platform that allows users to create, manage, and send automated email sequences. The Service includes features such as contact management, email template creation, sequence building, analytics, and AI-powered email generation.

3. User Accounts

To use SendPerfect, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Providing accurate and complete information

You may not transfer or share your account with others.

4. Acceptable Use Policy

You agree to use SendPerfect only for lawful purposes. Prohibited activities include:

  • Spam and Unsolicited Email: Sending unsolicited commercial emails, spam, or any form of bulk email without proper consent
  • Illegal Content: Sending emails containing illegal, harmful, offensive, or inappropriate content
  • Harvested Lists: Using email lists obtained through scraping, harvesting, or other automated means without explicit consent
  • Purchased Lists: Using purchased, rented, or otherwise acquired email lists
  • Fraudulent Activity: Impersonating others, forging headers, or engaging in deceptive practices
  • System Abuse: Attempting to gain unauthorized access, reverse engineering, or disrupting service operations

5. Email Compliance Requirements

As a user of SendPerfect, you are responsible for ensuring all email campaigns comply with applicable laws and regulations, including:

  • CAN-SPAM Act: Including physical mailing address, clear unsubscribe mechanism, and accurate subject lines
  • GDPR: Obtaining lawful basis for processing personal data, providing privacy notices, and honoring data subject rights
  • CASLA (Canada): Obtaining consent and providing unsubscribe options
  • Anti-Spam Laws: In your jurisdiction and recipients' jurisdictions
  • Consent Requirements: Maintaining proper opt-in records and honoring unsubscribe requests within 24 hours

SendPerfect provides tools to assist with compliance, but ultimate responsibility lies with you.

6. Content and Data Ownership

  • Your Content: You retain ownership of email templates, sequences, contact lists, and other content you create
  • Service Data: We may collect and use anonymized usage data to improve our services
  • Intellectual Property: SendPerfect's trademarks, software, and content remain our property

7. Payment Terms

For paid plans:

  • Fees are billed in advance on a recurring basis
  • Payment is due immediately upon billing
  • Failed payments may result in service suspension
  • All fees are non-refundable except as required by law
  • Price changes will be communicated 30 days in advance

8. Service Availability and Limitations

  • Uptime: We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Send Limits: Free users have daily/monthly limits; Pro users have higher limits
  • Deliverability: Email deliverability depends on various factors including sender reputation and content quality
  • Support: Support is provided based on your plan level

9. Data Protection and Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure data centers and infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

10. Termination

  • By You: You may terminate your account at any time
  • By Us: We may suspend or terminate your account for violations of these terms
  • Effect of Termination: Upon termination, your right to use the service ceases immediately
  • Data Retention: We may retain your data as required by law or for legitimate business purposes

11. Disclaimers and Limitations of Liability

SendPerfect is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

In no event shall SendPerfect be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business interruption.

Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold SendPerfect harmless from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. Any disputes shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.

14. Changes to Terms

We may modify these terms at any time. Changes will be effective 30 days after posting. Continued use of the service constitutes acceptance of the new terms.

15. Contact Information

For questions about these terms, contact us at:

  • Email: info@plotperfectstudios.co.uk

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

By marking this as complete, you'll earn the "Terms Reader" achievement! 🎉

Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy describes how SendPerfect ("we," "us," or "our") collects, uses, and protects your information when you use our email outreach platform. We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR, CCPA, and other privacy regulations.

2. Information We Collect

We collect information you provide directly to us and data generated through your use of our service:

  • Account Information: Email address, password, name, and other registration details
  • Contact Data: Email addresses, names, company information, and other contact details you upload or manage
  • Email Content: Templates, sequences, email subjects, and body content you create
  • Usage Data: Analytics, delivery logs, open rates, click tracking, and performance metrics
  • Payment Information: Billing details and transaction history (processed securely by Stripe)
  • Technical Data: IP addresses, browser type, device information, and usage patterns
  • Communication Data: Messages sent through our support system or feedback forms

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our email marketing services
  • To process payments and manage subscriptions
  • To personalize your experience and provide customer support
  • To analyze usage patterns and improve platform performance
  • To send service-related communications and updates
  • To comply with legal obligations and enforce our terms
  • To detect and prevent fraud, abuse, and security incidents
  • To conduct research and development for new features

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform (detailed in Section 8)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent
  • Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and penetration testing
  • Access controls and multi-factor authentication
  • Secure data centers with physical and digital protections
  • Employee training on data protection practices
  • Incident response procedures for security breaches

While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 3 years after deactivation
  • Contact Data: Retained until you delete it or terminate your account
  • Usage Analytics: Aggregated and anonymized data retained indefinitely
  • Payment Data: Retained as required for tax and accounting purposes (typically 7 years)

You can request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is consent-based

To exercise these rights, contact us at privacy@sendperfect.app. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

9. Third-Party Services and Subprocessors

We use the following trusted subprocessors to provide our service:

Firebase (Google)
Data storage, authentication, and hosting
Resend
Email delivery and analytics
Groq
AI-powered email generation
Stripe
Payment processing and billing
Google Analytics
Usage analytics and performance monitoring

Each subprocessor is bound by data processing agreements and GDPR-compliant terms.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Other legally recognized transfer mechanisms

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification at least 30 days before they take effect. Continued use of our service constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

  • Email: info@plotperfectstudios.co.uk

We aim to respond to all inquiries within 30 days.

14. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority or supervisory body.

By marking this as complete, you'll earn the "Privacy Aware" achievement! 🎉

Anti-Abuse & Deliverability Policy

Last updated: January 2026

1. Introduction

This Anti-Abuse & Deliverability Policy outlines our commitment to maintaining a clean, compliant email ecosystem. SendPerfect is dedicated to preventing spam, abuse, and violations of applicable laws and regulations. All users must adhere to these policies to ensure optimal deliverability and protect the reputation of our platform.

2. Email List Requirements

❌ Prohibited: Purchased, rented, scraped, or harvested email lists
✅ Required: Lists built through organic, consensual means only
  • No Scraped Lists: Do not upload email addresses obtained through web scraping, harvesting, or automated collection without explicit consent
  • No Purchased Lists: Do not send emails to purchased, rented, or otherwise acquired email lists
  • No Third-Party Lists: Do not use lists obtained from affiliates, partners, or other third parties
  • Consent Verification: All recipients must have personally and explicitly opted-in to receive your communications
  • Double Opt-In: We recommend using double opt-in processes to confirm consent
  • Consent Records: Maintain records of how and when consent was obtained for at least 5 years

3. Content Restrictions

All email content must comply with applicable laws and ethical standards. Prohibited content includes:

  • Spam Content: Unsolicited commercial emails, promotional content without consent
  • Illegal Content: Content promoting illegal activities, violence, hate speech, or discrimination
  • Misleading Content: False claims, deceptive subject lines, or misleading sender information
  • Malicious Content: Malware, viruses, phishing attempts, or harmful links
  • Adult Content: Pornographic or sexually explicit material without proper consent
  • Harassment: Content intended to harass, intimidate, or threaten recipients

4. Sending Best Practices

  • List Hygiene: Regularly clean your lists by removing inactive subscribers and bounced emails
  • Unsubscribe Links: Include clear, working unsubscribe links in all emails (one-click unsubscribe recommended)
  • Unsubscribe Compliance: Honor unsubscribe requests within 24 hours and maintain suppression lists
  • Sending Frequency: Send emails at reasonable frequencies; avoid overwhelming recipients
  • Segmentation: Segment your lists based on interests, engagement, and demographics
  • Authentication: Use proper SPF, DKIM, and DMARC records for domain authentication
  • Physical Address: Include your physical mailing address in all commercial emails (CAN-SPAM requirement)

5. Compliance Requirements

You are responsible for ensuring compliance with all applicable laws and regulations:

  • CAN-SPAM Act: Commercial emails must include unsubscribe mechanisms, accurate subject lines, and sender identification
  • GDPR: Obtain lawful basis for processing personal data and honor data subject rights
  • CASLA (Canada): Obtain consent and provide unsubscribe options for commercial emails
  • Anti-Spam Laws: Comply with anti-spam legislation in your jurisdiction and recipients' jurisdictions
  • Data Protection Laws: Adhere to privacy regulations including CCPA, PIPEDA, and others

SendPerfect provides tools to assist with compliance, but ultimate responsibility lies with you.

6. Monitoring and Detection

We actively monitor email sending patterns and content to detect abusive behavior:

  • Automated Monitoring: Real-time analysis of sending patterns, content, and engagement metrics
  • Spam Trap Detection: Monitoring for emails sent to known spam trap addresses
  • Complaint Tracking: Monitoring spam complaint rates through feedback loops
  • Bounce Rate Analysis: Tracking hard and soft bounce rates
  • Engagement Monitoring: Analyzing open rates, click rates, and unsubscribe patterns
  • Content Scanning: Automated scanning for prohibited content and spam patterns

7. Enforcement Actions

Violations of this policy may result in progressive enforcement actions:

  • Warning: First-time minor violations receive written warnings with corrective action requirements
  • Sending Limits: Temporary reduction of sending limits for pattern violations
  • Account Suspension: Temporary suspension of sending capabilities for serious violations
  • Account Termination: Permanent termination of accounts for repeated or egregious violations
  • Legal Action: Referral to law enforcement for criminal violations

8. Account Suspension and Termination

  • Suspension Triggers: High spam complaint rates (>0.1%), excessive bounces (>5%), or confirmed policy violations
  • Suspension Duration: 24-72 hours for initial violations, longer for repeated offenses
  • Termination Criteria: Multiple suspensions, confirmed illegal activity, or severe violations
  • Data Handling: Upon termination, account data may be retained as required by law
  • Appeal Process: Suspended accounts can appeal decisions within 30 days

9. Appeals Process

If your account is suspended or terminated, you have the right to appeal:

  • Appeal Deadline: Submit appeals within 30 days of the enforcement action
  • Appeal Submission: Email appeals to abuse@sendperfect.app with detailed explanation
  • Review Process: Appeals are reviewed by our compliance team within 10 business days
  • Decision Communication: Final decisions are communicated via email with reasoning
  • Further Appeals: If unsatisfied, you may escalate to our executive team

10. Reporting Abuse

We encourage reporting of abusive behavior:

  • How to Report: Email abuse@sendperfect.app with details and evidence
  • Anonymous Reporting: Reports can be submitted anonymously
  • Investigation: All reports are investigated promptly and confidentially
  • Protection: We protect reporters from retaliation

11. Deliverability Guidelines

  • IP Warming: Gradually increase sending volume when starting new campaigns
  • Domain Reputation: Monitor and maintain good sender domain reputation
  • Content Quality: Send relevant, valuable content that recipients want to receive
  • Time Optimization: Send emails during optimal times for your audience
  • Mobile Optimization: Ensure emails display properly on mobile devices

12. Bounce and Complaint Handling

  • Bounce Processing: Automatically handle bounced emails and update suppression lists
  • Complaint Monitoring: Monitor spam complaints and adjust sending practices accordingly
  • Suppression Lists: Maintain comprehensive suppression lists for bounces and unsubscribes
  • Feedback Loops: Participate in ISP feedback loops to receive complaint data

13. Send Limits and Throttling

  • Daily Limits: Free users: 20 emails/day; Pro users: 150 emails/day
  • Monthly Limits: Free users: 200 emails/month; Pro users: 10,000 emails/month
  • Throttling: Automatic throttling based on recipient engagement and reputation
  • Burst Sending: Avoid sending large volumes to the same domain simultaneously

14. Policy Updates

This policy may be updated periodically to reflect changes in laws, technology, or best practices. Updates will be communicated via email or platform notifications at least 30 days before taking effect.

15. Contact Information

For questions about this policy or to report abuse:

  • Support: info@plotperfectstudios.co.uk

We aim to respond to all inquiries within 24 hours.

16. Consequences of Non-Compliance

Failure to comply with this policy may result in:

  • Account suspension or termination
  • Loss of access to platform features
  • Financial penalties or chargebacks
  • Legal action or regulatory reporting
  • Damage to sender reputation and deliverability

Prevention is always better than cure - maintain good sending practices to avoid these consequences.

By marking this as complete, you'll earn the "Compliance Guardian" achievement! 🎉